All Collections
Learning Hub/Audit Programs
Virtual/Instructor Lead Learning
Resetting your Password for the ACI Learning Portal
Why do we have Satisfactory Academic Progress?
If I don’t pass, is my source of funding affected?
How do I get extra help in my classes?
What if I don’t pass my End Course Assessment?
I didn’t Pass my End Course Assessment Attempts in Class. Is a review required before retaking the assessment?
I did not pass the End Course Assessment in class and won’t be able to meet with a mentor within the five-day window. What can I do?
I won’t be able to attend class on the last day of the course and can’t take my End Course Assessment. Will I automatically fail the course?
If I did not pass the End Course Assessment, who should I contact?
I failed the End Course Assessment for the final course in the program. Does this mean I won’t graduate from the program?
Will I still keep my certification attempt if I did not pass the End Course?
CCNA & CISSP Exam Voucher Request
CND Exam Voucher Request
CompTIA (A+, Network+, Security+) Exam Voucher Request
PeopleCert (ITIL) Exam Voucher Request
What do I need to bring to my certification attempt?
Once my certification attempt date is scheduled, can I reschedule?
I am ready to attempt my certification. How do I schedule this?
PMP/CAPM Study Hall and Exam Voucher Request
Exam Voucher Release Process (All Hubs)
Inclement Weather
Where can I see my class schedule?
Once my course/class has been cancelled, what is ACI Learning’s refund policy?
I need to reschedule my class. What is ACI Learning’s reschedule policy?
I have to cancel my class. What is the ACI Learning cancellation policy?
I have a question for my instructor after class. How do I contact my instructor?
I am taking an ACI Learning Virtual course. Can I attend from home?
Can I resit a class I have completed?
Where do I find my course curriculum, labs, test prep, etc.?
When do I log in to start my class?
How do I find my Zoom Link and Login to Zoom?
What does "Authenticate Account" mean?
What are the technical requirements and guidelines for attending my virtual ACI Learning class remotely?
I cannot login to my ACI Learning Portal
I am stuck in the Zoom waiting room.
I am not able to access or log into my TestOut account.
I am not able to log into Learn on Demand (LOD) Labs
I am not able to access or log into my CompTIA CertMaster Practice.
I am not able to access (login) to CertMaster Learn.
How long will I have access to my online course materials?
Are all my course materials digital?