The Exam Prep Workshop Series is designed to thoroughly prepare students for their upcoming certification exams, providing them with the knowledge, strategies, and confidence needed for success. Throughout the week, students will engage in targeted review sessions, practice exams, and personalized feedback to strengthen their understanding of key concepts and exam techniques. By the end of the series, students should feel confident in their readiness and well-equipped to take the next steps in acquiring their certification exam voucher, fully prepared to excel in their certification journey.
Exam Prep Workshop Purpose
Upon completing the workshop, students will gain a thorough understanding of the certification exam’s key content areas, structure, and format, including question types, time constraints, and effective test-taking strategies. They will be able to explain essential concepts and apply theoretical knowledge to practical scenarios, developing effective problem-solving techniques. Through hands-on practice with exam-style questions and strategies for various question types, students will become familiar with the exam’s format and difficulty level. Daily reviews and practice tests will help them assess readiness, identify areas for improvement, and build confidence. Additionally, access to supplementary resources and support tools will further enhance their exam preparation, helping them approach the exam with a positive mindset and a strong sense of preparedness.
By adhering to the requirements outlined below, students can make the most of the workshop and ensure a smooth path toward their certification goals.
Pre-registration Requirements
Course Completion: Students must have successfully completed their course before registering for the exam prep workshop.
Eligibility Period: Students must register for the workshop within six months of completing their course to ensure they are within the voucher request period. If the voucher request period has expired, students must contact their mentors to request an extension before registering.
One Workshop at a Time: Students may register for only one workshop at a time. Once a voucher is issued, students are expected to take the corresponding certification exam before requesting another voucher for a subsequent exam. Students are only eligible to receive one exam voucher at a time. Multiple voucher releases will not be approved. Once vouchers are released, students are expected to schedule their certification exam within two weeks from the release date. We greatly appreciate hearing back from students on their results, pass or fail. This helps us refine our methods to prepare students for their exams.
Post-registration Requirements
Attendance: 100% workshop attendance is required. Students must complete all five days of the Exam Prep Workshop Series. Attendance will be monitored and verified by the ACI Learning Instruction team.
Completion of Labs: Students must complete all the daily associated labs for the course before the last day of the Exam Prep Workshop Series. Completion rates will be monitored and verified by the ACI Learning Instruction team. The only exception to this requirement applies to courses without associated labs, such as ITIL 4 Foundation.
Performance-Based Questions: Students must complete one Performance Based Question (PBQ) per weekly session, before the last day of the Exam Prep Workshop Series. This will be monitored and verified by the ACI Learning Instruction team.
Completion of Daily Reviews: The Exam Prep Workshop Series consists of four daily review assessments. Students must achieve a minimum of a 70% score on all of the daily review assessments to demonstrate proficiency in identified topics. Daily review scores will be monitored and verified by the ACI Learning Instruction team.
Completion of a Practice Test in Exam Mode: Prior to the last day of the session, all students will be required to complete one practice test to assess their knowledge growth throughout the week. Students must achieve a minimum score of 85% on this test to demonstrate proficiency in identified topics. Practice Test scores will be monitored and verified by the ACI Learning Instruction team.
Exam Prep Workshop Registration
Students should ensure they meet all workshop pre-registration requirements before signing up to fully benefit from the workshop. Registration for the workshop is self-service, allowing students to sign up independently once they confirm they are ready to commit to the workshop’s objectives and activities. Failure to meet the requirements may result in removal from the course pre-registration, or an incomplete status during or after the workshop.
To register, students may follow the steps outlined below:
1. Log into the Learning Portal: https://acilearning.docebosaas.com/learn
2. Select the Exam Prep Workshop tile on the right of the dashboard, hovering over the "Please Register in Advance button".
3. Review the available sessions and register based on certification focus.
4. Once registered, you will receive two separate emails 1) a confirmation email and 2) an email detailing important next steps
5. Review both emails to confirm date and time of your session, as well as information on workshop prerequisites.
Exam Prep Workshop Completion Incentive - Bonus Voucher
Upon completing an Exam Prep Workshop and meeting all associated requirements, in addition to receiving their certification exam voucher, students become eligible to receive a bonus exam voucher. This bonus voucher will allow for a second attempt if they do not pass their initial exam for any course within their program.
To qualify for the bonus voucher, students must complete the workshop requirements and schedule their initial exam attempt within 30 days of finishing the associated Exam Prep Workshop. Failure to meet this scheduling requirement will result in the loss of eligibility, so students are encouraged to plan their exam timeline carefully to make full use of this benefit.
For students eligible for this bonus voucher benefit upon successful completion of an Exam Prep Workshop, only one bonus voucher will be issued per program. Once all vouchers are expired, students may utilize this benefit towards any failed certification attempt in their program.
When requesting the bonus voucher, students will be asked to specify the exact exam they intend to retake and to confirm they meet any second-attempt requirements. This process ensures a smooth and timely issuance of the bonus voucher, supporting students in achieving their certification goals.
Frequently Asked Questions
Q: What should I do if I can't attend all five days of the Exam Prep Workshop?
A: Students must attend all five days to meet the attendance requirement. If you are unable to attend all sessions, please reschedule your workshop for a time when you can commit to full participation.
If you find that you are unable to commit to full participation of an Exam Prep Workshop, you can opt to self-study and meet with a mentor for voucher approval (see the Voucher Release Policy article for details). Please be aware that students who do not complete an Exam Prep Workshop will not be eligible for the incentive Exam Prep Workshop bonus voucher.
Q: Can I receive the bonus exam voucher if I don’t pass the workshop requirements?
A: No, students must complete all Exam Prep Workshop requirements, including attendance, labs, daily reviews, and the practice test, to qualify for the bonus voucher. Failing to meet these standards will result in ineligibility for the bonus attempt.
Q: How soon after completing the workshop should I schedule my first exam attempt?
A: Students must schedule their initial exam attempt within 30 days of completing the workshop to remain eligible for the bonus voucher. Missing this 30-day scheduling window will result in the loss of eligibility for the bonus voucher.
Q: Is it possible to receive more than one bonus voucher for different courses in my program?
A: No, only one bonus voucher is issued per program, which means students are eligible for a single second-attempt voucher across all courses in their program.
Q: How can I contact ACI Learning if I have questions about the Exam Prep Workshop?
A: For assistance, please contact Support through the chat bubble.