Docebo is the Learning Management System (LMS) used by ACI Learning. It is also known as the Learning Portal. To access the Learning Portal, click here. All course-related materials are available through the Learning Portal. Any courses students are enrolled in will be listed under the My Courses section of the Learning Portal.

To view the contents of the course, students will select the respective course tile within the My Courses section of the Learning Portal dashboard. From here, students will toggle over to the Content tab of their course. Within the Content tab, students will be able to locate all course materials and ACI Learning policies.

During in-class instruction, whether onsite or virtual, instructors will present the course materials that align with their lesson plan for the day. Students should also access these course materials through the Learning Portal in an effort to follow along with the instructor and take necessary notes. Some course files, such as PowerPoint decks, are available as downloadable PDFs. Students should take advantage of all downloadable resources as a means for effective note-taking and self-study after class concludes for the day.

Instructors may alternate between slides, labs, and other resources to diversify instruction and cover pertinent course topics. If students have questions about the content being shown and where to locate it in the Learning Portal, they should ask their instructor.

For every hour of class time, ACI Learning recommends that students study an additional two to three hours outside of class to be prepared for their certifications. While we cannot guarantee certification pass rates, the students who dedicate time to self-study outside of class prove to be more successful in their attempts.

As such, students should be using the resources contained in the Learning Portal as part of their self-study efforts, including slide content and class notes, simulated labs, and practice tests/assessments.

As a reminder, mid- and end-course assessments are open-book and open-note. Therefore, the better notes that are taken during class time can benefit students in passing these knowledge checks.

Q: Where do I find my course materials, labs, test prep, etc.?

A: Within the ACI Learning Portal, navigate to the My Courses section, where you will be able to view and select all courses for which you are registered. By selecting a course tile and navigating to the Content tab, you will be able to locate all course materials for that specific course.

Q: I need to access my course materials, but I cannot log in to the Learning Portal. What should I do?

A: All ACI Learning students are sent a Welcome Email at the time of their registration. This email contains login information to the Learning Portal. If you have not received the Welcome Email, please contact Support through the chat bubble.

Upon initial login, students will be prompted to update their password. If you cannot log in after updating your password, select “Forgot your password?” and follow the prompts. Password reset emails will be sent to the email provided at the time of your class registration. Please check your spam/junk folders if you do not see the email in your primary inbox folder.

Q: Are all course materials digital?

A: Yes. All course materials are supplied digitally. Some course files, such as PowerPoint decks, are available as downloadable PDFs. If students would prefer a hard copy of these materials, they are encouraged to print out these items for note-taking purposes.

Q: Outside of the Learning Portal, will any course materials require additional login information and/or access codes?

A: Depending on the courses you are taking through ACI Learning, you may receive access to supplemental materials to aid you with certification preparation. Some examples of these resources include Exam Prep, Aspen Subscription, eVantage bookshelf, and Cyber Quotient.

If you are registered for a course that utilizes one of these external resources, you will be provided with access codes via email. Instructions on how to create your account(s) and redeem your access codes are provided within the Learning Portal.

Q: How long will I have access to my course materials?

A: Access to materials depends on the course and respective resources. Access timeframes vary and can range from three months to three years.

If you have questions about timelines for access to specific course materials, please contact Support through the chat bubble.

Q: I feel like I need additional support with the material presented in class. What are my options?

A: As part of our commitment to student success, ACI Learning offers our students access to our team of certified Instructor/Mentors, who are available regularly outside of class time.

They are prepared to convey concepts and topics presented in class in a way that may better resonate with you and enhance your understanding of the material. We highly encourage all ACI Learning students to take advantage of this resource to self-study, review class material, and prepare for certification exams.

Our Instructor/Mentors are available to facilitate a variety of appointments to suit your needs. Below is a breakdown of the appointment options.

1:1 appointments can be valuable when seeking personalized assistance with course content and/or certification preparation. These sessions are scheduled in 25-minute increments and can be booked through our scheduling page.

Open Mentoring Sessions are conducted throughout the week and do not require a scheduled appointment ahead of time. These sessions are hosted on a round-robin basis with our Instructor/Mentor team and run Monday through Friday from 11 AM to 3 PM CT and Saturday from 9 AM to 1 PM CT. Students can join these sessions for the 4-hour duration or pop in and out as their schedule permits.

Please keep in mind that joining a session late may result in support not being able to be fully rendered. As a best practice, we recommend that students join these sessions with at least 90 minutes to spare.

These group-style sessions are moderated by our Instructor/Mentors and provide a virtual learning commons space where students guide the discussion and topics through open forum Q&A. Students can opt to use these sessions to review topics and concepts presented in class or as a dedicated study hall.

To join Open Mentoring Session, please select this link.