As part of our commitment to student success, ACI Learning covers the cost of one certification attempt per course. This benefit is not included in the cost of attendance (COA) for ACI Learning. Therefore, ACI Learning adheres to a voucher release policy, which is intended to ensure certification readiness and stewardship of exam voucher funds.

Students have six months to request exam vouchers post-course completion. This article contains information regarding the requirements of voucher release, as well as steps to request a voucher for a completed course.

Use the following steps to schedule a Voucher Request Session:

To be eligible to receive an exam voucher, all students must:​

Note: Students are only eligible to receive one exam voucher at a time. Multiple voucher releases will not be approved by the Instructor/Mentor team.

Below is a breakdown of the self-study and/or practice exam requirements for each of the certifications offered through ACI Learning. Please review and ensure that all requirements are met prior to scheduling the voucher request appointment with an Instructor/Mentor.

Note: If more than five attempts were needed to complete the Practice Test, an Instructor/Mentor may require further assessment to demonstrate topic mastery.

Note: If more than five attempts were needed to complete the Practice Test, an Instructor/Mentor may require further assessment to demonstrate topic mastery.

Once all course-specific requirements have been achieved, students can schedule their voucher release appointment with an Instructor/Mentor. During this appointment, Instructor Mentors will:

To schedule a voucher release appointment with an Instructor/Mentor, please consult our scheduling page.

Note: Students are only eligible to receive one exam voucher at a time. Multiple voucher releases will not be approved by the Instructor/Mentor team.

Once all requirements have been met in the order noted above and the Instructor/Mentor approves the voucher release, students will receive their voucher electronically via email within 48 hours and will be responsible for scheduling their exam.

Below is a breakdown of the scheduling resources for each of the certifications offered through ACI Learning. Please consult these resources as needed.

Below is a breakdown of the technical requirements that have been provided by the certifying vendors. These resources contain information on the technical requirements that must be met to successfully complete the certification exam upon scheduling. Failure to meet these requirements will result in not being able to complete the certification exam.

Q: How will I know if I am ready to receive my certification voucher?

A: For every hour of class time, ACI Learning expects a student to study an additional 2 to 3 hours on their own to be able to pass the vendor certification.

As part of this self-study time, it is highly recommended that any certification prep, labs, study guides and materials included in the program are completed before attempting certification. It is the student’s responsibility to utilize all provided resources and ensure that all course-specific study requirements are achieved prior to attempting certification.

For a thorough list of these requirements, please consult the Course-Specific Study Requirements section of this article.

Q: Is there a time limit to request the certification voucher?

A: Certification vouchers are required to be requested within 6 months post-course completion. Requests for certification vouchers outside of this window are granted at ACI Learning’s discretion.

Q: What happens if I do not request the certification voucher within the 6-month deadline?

A: If certification vouchers are not requested within the 6-month period, the Instructor/Mentor team will review voucher extension requests on a case-by-case basis. Please note that there is no guarantee that extensions will be approved. Approvals are based on documented progress with course-specific study requirements. It is highly recommended that vouchers be requested within 6 months post-course completion.

Q: How do I know if I am eligible to receive my certification voucher?

A: To be eligible to receive a certification voucher, ACI Learning requires that all students meet certain criteria. For a thorough list of these eligibility requirements, please consult the Voucher Release Requirements section of this article.

Q: What do I do if I need to reschedule my certification exam?

A: Unfortunately, ACI Learning is not responsible for scheduling or rescheduling of certification exams. If you need to reschedule your exam, you will need to contact the appropriate certifying vendor for assistance.

Q: What if I do not pass my certification exam?

A: ACI Learning only covers the cost of one certification voucher per course. If you fail your certification exam, there are three options available to you. You can opt to:

Q: If I do not pass my certification exam and I intend to exchange another course voucher for the retake, am I automatically eligible to receive that voucher?

A: No. If a student fails the certification exam and wishes to exchange another voucher for the retake, they are not automatically cleared to utilize that voucher. They will need to coordinate another voucher request appointment with a member of our Instructor/Mentor team. We encourage this meeting to be scheduled soon after the failed attempt while the information is still fresh.

During this appointment, the Instructor/Mentor will review the failed exam results with the student and will assign additional study assignments based on presented areas of weakness. Upon completion, the Instructor/Mentor will determine if requisite knowledge has been achieved to successfully attempt the requested certification again.

Q: How can I contact ACI Learning if I have questions about my certification vouchers?

A: For assistance, please contact Support through the chat bubble.

Q: I see CertMaster Practice as a CompTIA requirement for voucher release. What is CertMaster Practice?

A: We no longer issue CertMaster Practice for exam prep. All students enrolled since that product was removed, will have access to ACI's Practice Test in their ACI Learning Portal. This is the currently approved resource for exam prep, for those without the previously issued CertMaster Practice.