Voucher Release Policy Overview:
As part of our commitment to student success, ACI Learning covers the cost of one certification attempt per course. This benefit is not included in the cost of attendance (COA) for ACI Learning. Therefore, ACI Learning adheres to a voucher release policy, which is intended to ensure certification readiness and stewardship of exam voucher funds.
Students have six months to request exam vouchers post-course completion. This article contains information regarding the requirements of voucher release, as well as steps to request a voucher for a completed course.
To be eligible to receive an exam voucher, all students must:
1. Pass the end-course assessment with a minimum score of 70%.
2. Meet exam prep workshop or course-specific study requirements.
3. Select a voucher request scheduling option.
Note: Students are only eligible to receive one exam voucher at a time. Multiple voucher releases will not be approved. Once vouchers are released, students are expected to schedule their certification exam within two weeks from the release date.
There are two available options to request your voucher:
1. Attend the Exam Prep Workshop OR
2. Meet with a Mentor for a Voucher Request Appointment
To attend an Exam Prep Workshop, follow these instructions:
1. Log into the Learning Portal: https://acilearning.docebosaas.com/learn
2. Select the Exam Prep Workshop tile on the right of the dashboard, hovering over the "Please Register in Advance button".
3. Review the available sessions and register based on certification focus.
4. Once registered, you will receive two separate emails 1) a confirmation email and 2) an email detailing important next steps
5. Review both emails to confirm date and time of your session, as well as information on workshop prerequisites.
To meet with a Mentor for a Voucher Request Appointment, follow these instructions:
Use the following steps to schedule a Voucher Request Session:
Log into your ACI Learning Portal and open the Chat Bubble.
Select “Ask a Question”.
Select “User Triage (Tech Academy)”.
Select “Exam Voucher Questions”.
Select “Exam Voucher Request”.
Select “No, I have not met with a Mentor”.
Select the appropriate Certifying Vendor and Exam.
Select “Find a time”, use this link to schedule a Voucher Request Appointment.
Attendance: 100% workshop attendance is required. Students must complete all five days of the Exam Prep Workshop Series. Attendance will be monitored and verified by the ACI Learning Instruction team.
Completion of Labs: Students must complete 85% of the associated labs for the course before the last day of the Exam Prep Workshop Series. Completion rates will be monitored and verified by the ACI Learning Instruction team. The only exception to this requirement is ITIL, as this course does not have any labs associated with it
Completion of Daily Reviews: The Exam Prep Workshop Series consists of four daily review assessments. Students must achieve a minimum of an 85% score on all of these assessments to demonstrate proficiency in identified topics. Daily review scores will be monitored and verified by the ACI Learning Instruction team.
Completion of a Practice Test in Exam Mode: Prior to the last day of the session, all students will be required to complete one practice test to assess their knowledge growth throughout the week. Students must achieve a minimum of an 85% score on this test to demonstrate proficiency in identified topics. Practice Test scores will be monitored and verified by the ACI Learning Instruction team.
Course-Specific Study Requirements:
PeopleCert (ITIL Certification):
Complete the ITIL pre-quiz with a minimum score of 70%. To receive the ITIL pre-quiz, please schedule a voucher request appointment with a Mentor. The link to the pre-quiz will be sent with completion instructions via email.
Complete the Practice Test in Exam Mode with a score of 85% or higher.
CompTIA (A+, Network+, and Security+ Certifications):
Achieve a score of 85% or higher on all labs provided with the course (Practice Labs or Ascend).
Complete the Practice Test in Exam Mode with a score of 85% or higher.
EC-Council (CND Certification):
Complete and pass all modules of Take the Challenge.
Complete and pass all components of Cyber Quotient.
A. Progressive Assessment Topics
B. Simulated Exam (2 attempts provided)
EC-Council (CEH Certification):
There are no course-specific study requirements for this certification.
For additional information on the CEH v12 voucher request process, please consult this article.
Cisco and (ISC)2 (CCNA and CISSP Certifications):
Complete the Practice Test in Exam Mode with a score of 85% or higher.
Note: If more than five attempts were needed to complete the Practice Test, a Mentor may require further assessment to demonstrate topic mastery
PMI (CAPM and PMP Certifications):
Complete the PMI exam application and receive approval from PMI.
Scheduling the Certification Exam:
Once all requirements have been met in the order noted above and the Mentor approves the voucher request, students will receive their voucher electronically via email within 48 hours and will be responsible for scheduling their exam.
Below is a breakdown of the scheduling resources for each of the certifications offered through ACI Learning. Please consult these resources as needed.
Below is a breakdown of the technical requirements that have been provided by the certifying vendors. These resources contain information on the technical requirements that must be met to successfully complete the certification exam upon scheduling. Failure to meet these requirements will result in not being able to complete the certification exam.
Q: What is the Exam Prep Workshop Series?
A: The Exam Prep Workshop Series is structured around key exam topics that tend to be challenging for students. Each session targets specific topics, explaining their difficulty and equipping students with effective strategies to approach related exam questions.
The series is comprised of focused instruction, methodologies for success, application activities, and daily reviews. The primary objective of the Exam Prep Workshop Series is to prepare students for their certification exams.
Q: How will I know if I am ready to receive my certification voucher?
A: For every hour of class time, ACI Learning expects a student to study an additional 2 to 3 hours on their own to be able to pass the vendor certification.
As part of this self-study time, it is highly recommended that any certification prep, labs, study guides, and materials included in the program are completed before attempting certification. It is the student's responsibility to utilize all provided resources and ensure that all requirements are achieved before attempting certification.
Q: Is there a time limit to request the certification voucher?
A: Certification vouchers are required to be requested within 6 months post-course completion. Requests for certification vouchers outside of this window are granted at ACI Learning’s discretion.
Q: What happens if I do not request the certification voucher within the 6-month deadline?
A: If certification vouchers are not requested within the 6-month period, the Mentor team will review voucher extension requests on a case-by-case basis. Please note that there is no guarantee that extensions will be approved.
Approvals are based on documented progress with course-specific study requirements. It is highly recommended that vouchers be requested within 6 months post-course completion.
Q: How do I know if I am eligible to receive my certification voucher?
A: To be eligible to receive a certification voucher, ACI Learning requires that all students meet certain criteria. For a thorough list of these eligibility requirements, please consult the Voucher Request Requirements section of this article.
Q: What do I do if I need to reschedule my certification exam?
A: Unfortunately, ACI Learning is not responsible for scheduling or rescheduling certification exams. If you need to reschedule your exam, you will need to contact the appropriate certifying vendor for assistance.
Q: What if I do not pass my certification exam?
A: ACI Learning only covers the cost of one certification voucher per course. If you fail your certification exam, there are three options available to you. You can opt to:
1. Exchange one of the other course certification vouchers related to your program for the failed attempt.
Note: This will result in the loss of a certification voucher for one of your other courses.
2. Pay out of pocket to attempt the exam again.
3. Elect not to retake the exam and move on to the other courses in the program.
Q: If I do not pass my certification exam and I intend to exchange another course voucher for the retake, am I automatically eligible to receive that voucher?
A: No. If a student fails the certification exam and wishes to exchange another voucher for the retake, they are not automatically cleared to utilize that voucher. They will need to coordinate another voucher request appointment with a member of our Mentor team or attend another Exam Prep Workshop. We encourage this to be scheduled soon after the failed attempt while the information is still fresh.
Q: How can I contact ACI Learning if I have questions about my certification vouchers?
A: For assistance, please contact Support through the chat bubble.