Voucher Release Policy Overview:
As part of our commitment to student success, ACI Learning covers the cost of one certification attempt per course. This benefit is not included in the cost of attendance (COA) for ACI Learning. Therefore, ACI Learning adheres to a voucher release policy, which is intended to ensure certification readiness and stewardship of exam voucher funds.
Students have six months to request exam vouchers post-course completion. This article contains information regarding the requirements of voucher release, as well as steps to request a voucher for a completed course.
Only one exam voucher will be released at a time. Multiple voucher releases will not be approved. Once a voucher is released, students are expected to schedule their certification exam within two weeks from the release date. Students must communicate pass or fail correspondence, before the next voucher is released.
To be eligible to receive an exam voucher, all students must:
Pass all requirements for course completion (review Course Completion Article for details).
Pass Exam Prep Mode with 85% or greater score.
Completion of all labs required (5-8 labs), we recommend 100% completion (review Voucher Release Lab Requirement for details).
Voucher Request Process:
Once the criteria above is met, students have the option to request the certification voucher in the following ways:
Request voucher and submit screenshot of 85% Exam Prep Mode score and labs through Support chat icon in Learning Portal.
Request voucher and submit screenshot of 85% Exam Prep Mode score and labs through Support@acilearning.com email.
Attend, Complete and Pass the Exam Prep Workshop.
Request a meeting with a Mentor through the Support@acilearning.com or support chat icon in learning portal.
Students can expect to receive their exam voucher by email within 48 business hours (2 business days).
After receiving their exam voucher, students are expected and encouraged to take the exam within two weeks.