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All CollectionsOnDemand (ITPRO)
Payment Options
Payment Options

Some frequently asked questions about payment options and how to change your current payment method.

Updated over 10 months ago

Payment Options Overview

In this article we are going to answer some frequently asked questions about payment methods and we will cover the different ways to edit your current payment method on file.

Payment Methods

At ITPro, we want to make it as easy as possible for you to access our training materials. That's why we accept a variety of payment methods to suit your needs.

Accepted Payment Methods

If you have a card from one of these major providers (Visa, MasterCard, Discover, American Express), you can rest assured that it will work for your ITPro subscription.

We also accept payments via PayPal, if you prefer.

I live in a different country, will my card work?

Yes! As long as your card is from one of the four major providers listed above, you can use it to pay for your ITPro subscription. We want to make our training accessible to everyone, no matter where you are located.

Can I pay for my Annual subscription on a monthly basis instead of a lump sum?

Unfortunately, no. Our Monthly and Annual memberships come with different features, and they are separate subscriptions. This means that payments for Annual memberships are only available in one yearly lump sum. However, this lump sum payment includes the ability to download content for offline viewing, making it a great value for our users.

Edit Your Current Billing Information

I want to change my payment on file. How can I update this for my next renewal payment?

Currently there are two different ways to edit your billing information that is held on file. Which way you follow is dependent on how your Account Settings page looks.

If your account settings page looks like this, follow these instructions:

  1. Click "Manage Subscription"

  2. Click Your Name in the top right corner

  3. Click "My Wallet"

  4. From here enter your card information and finalize by clicking "Add Card"

When changing your billing information this way please keep in mind the following; When adding a new payment method, ACI Learning will place a $1 hold to your card for validation purposes. Once validated, this hold will be removed.

If your account settings page looks like this, follow these instructions:

  1. Click "Payment Information -- View/Update"

  2. Click "Edit"

  3. From here enter your card information and finalize by clicking "Submit"

Updating Your Billing Information Through PayPal

If you are set up through PayPal, you will need to log into your PayPal account to update your billing information.

Your billing information will now be updated for your renewal payments.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our User Support team using the chat function. We are always happy to help!

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