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Browser & Operating System Recommendations for ITPRO
Browser & Operating System Recommendations for ITPRO
Kernessa Woodbury avatar
Written by Kernessa Woodbury
Updated over a week ago

Troubleshooting Browser Compatibility Issues on ITPro

Are you having trouble accessing ITPro on your current browser and operating system? Don't worry, we're here to help! Our team has tested our site on multiple devices and we have some recommendations for the best user experience.


Before we dive into browser compatibility, let's make sure your internet connection is up to par. We recommend a minimum bandwidth of 5 Mbps, but for optimal viewing in 1080p, we suggest 8+ Mbps.

Supported Browsers

ITPro is tested and optimized for the following Chromium-based browsers:

  • Google Chrome

  • Mozilla Firefox

  • Microsoft Edge

  • Safari

However, please note that we no longer support Internet Explorer (version 11 and lower) on our site. If you are currently using Internet Explorer, we recommend switching to one of the above recommended browsers for the best experience on our site.

Please also note that highly secure browsers, such as Brave, may have default settings that can block certain elements of our site, resulting in errors. If you are using a highly secure browser and experiencing issues, we recommend adjusting your settings or switching to one of our supported browsers.

Troubleshooting Steps

If you are experiencing compatibility issues, here are some steps you can take to troubleshoot:

  1. Checking your browser version is up-to-date. Daily changes to our site may appear different or nonfunctional on older versions, and the latest version will give you our best experience in all elements of our site.

  2. Switching to one of the above recommended browsers.

  3. Disabling any ad-blocker add-ons or extensions within the browser, then quit and reopen the browser.

Operating System Compatibility

Our site is compatible with most operating systems, but some Linux configurations may have increased firewall protections that can filter certain elements of our site. If you are using Linux and experiencing issues, we recommend trying to access our site on a different device or operating system, such as a mobile device.

If you believe the issue to be a whitelisting error, please contact User Support to receive a copy of our whitelist for your system.

Still having issues viewing our site after checking the browser and OS? Please reach out to the User Support team through the chat bubble with any distinctive behaviors, error messages, or screenshots associated with the error.

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