As part of our commitment to student success, ACI Learning offers our students
access to our team of certified Instructor/Mentors, who are available regularly
outside of class time.

They are prepared to convey concepts and topics presented in class in a way that
may better resonate with you and enhance your understanding of the material. We
highly encourage all ACI Learning students to take advantage of this resource to
self-study, review class material, and prepare for certification exams

Our Instructor/Mentors are available to facilitate a variety of appointments to suit
your needs. Below is a breakdown of the appointment options. A brief description is
also provided to help guide scheduling.

1:1 appointments can be valuable when seeking personalized assistance with course content and/or certification preparation. These sessions are scheduled in 25-minute increments and can be booked through our scheduling page.

Open Mentoring Sessions are conducted throughout the week and do not require a scheduled appointment ahead of time. These sessions are hosted on a round-robin basis with our Instructor/Mentor team and run Monday through Friday from 11 AM to 3 PM CT and Saturday from 9 AM to 1 PM CT. Students can join these sessions for the 4-hour duration or pop in and out as their schedule permits.

Please keep in mind that joining a session late may result in support not being able to be fully rendered. As a best practice, we recommend that students join these sessions with at least 90 minutes to spare.

These group-style sessions are moderated by our Instructor/Mentors and provide a virtual learning commons space where students guide the discussion and topics through open forum Q&A. Students can opt to use these sessions to review topics and concepts presented in class or as a dedicated study hall.

To join Open Mentoring Session, please select this link.

End-course assessments are administered on the last day of class to students who have achieved a minimum of 80% attendance. Students have two in-class attempts to pass the end-course assessment with a minimum score of 70%. Failure to pass with a minimum score of 70% will result in not passing the class and not being able to continue in the program.

Any student who fails both in-class attempts or who is absent on the last day of class will be required to meet with an Instructor/Mentor by no later than the following Wednesday.

It is the student’s responsibility to schedule and complete the end-course retake appointment by the designated deadline. Failure to complete this process will result in all non-compliant students being dropped from their program at ACI Learning.

As a reminder, these appointments are mandatory for all students needing to retake their end-course assessment. These sessions run for 55 minutes to allow time for concept review and assessment retake. To schedule an end-course assessment retake appointment with an Instructor/Mentor, please consult our scheduling page.

Per ACI Learning’s Voucher Release Policy, all students are provided two options for requesting their voucher. One option is to meet with an Instructor/Mentor to receive approval for a certification voucher. During these 25-minute appointments, our Instructor/Mentors will:

1. Ensure that all course-specific requirements have been completed.

2. Complete an assessment of knowledge by reviewing key topics.

3. Determine if requisite knowledge has been achieved to successfully attempt the requested certification. Based on this determination, the Instructor/Mentor will either approve or deny the voucher request.

To schedule a voucher request appointment with an Instructor/Mentor, please consult our scheduling page.

Q: Am I required to meet with an Instructor/Mentor?

A: Yes and no. We highly encourage all ACI Learning students to take advantage of this resource to self-study, review class material, and prepare for certification exams. However, for students looking to retake their end-course assessments or looking to receive a certification voucher, meeting with an Instructor/Mentor is mandatory.

Q: What times are available for Open Mentoring?

A: Below is a table that breaks down the weekly schedule for Open Mentoring Sessions. As a reminder, these sessions do not require an upfront appointment and can be joined at any point during the session availability. Please keep in mind that joining a session late may result in support not being able to be fully rendered. As a best practice, we recommend that students join these sessions with at least an hour to spare.

Q: I am looking for more personalized mentor assistance. Which type of appointment would be best for me?

A: If you thrive in a more personalized environment, we recommend scheduling a 1:1 appointment with our Instructor/Mentor team. These sessions are scheduled in 25-minute increments and can be booked through our scheduling page.

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