As part of our commitment to student success, ACI Learning offers our students access to our team of certified Instructor/Mentors, who are available on a regular basis outside of class time.

They are prepared to convey concepts and topics presented in class in a way that may better resonate with you and enhance your understanding of the material. We highly encourage all ACI Learning students to take advantage of this resource to self-study, review class material, and prepare for certification exams.

Our Instructor/Mentors are available to facilitate a variety of appointments to suit your needs. Below is a breakdown of the appointment options. A brief description is also provided to help guide scheduling.

1:1 appointments can be valuable when seeking personalized assistance with course content and/or certification preparation. These sessions are scheduled in 25-minute increments and can be booked through our scheduling page.

Open Mentoring Sessions are conducted throughout the week and do not require a scheduled appointment ahead of time. These sessions are hosted on a round-robin basis with our Instructor/Mentor team and run Monday through Friday from 11 AM to 3 PM CT and Saturday from 9 AM to 1 PM CT. Students can join these sessions for the 4-hour duration or pop in and out as their schedule permits.

Please keep in mind that joining a session late may result in support not being able to be fully rendered. As a best practice, we recommend that students join these sessions with at least 90 minutes to spare.

These group-style sessions are moderated by our Instructor/Mentors and provide a virtual learning commons space where students guide the discussion and topics through open forum Q&A. Students can opt to use these sessions to review topics and concepts presented in class or as a dedicated study hall.

To join Open Mentoring Session, please select this link.

End-course assessments are administered on the last day of class to students who have achieved a minimum of 80% attendance. Students have two in-class attempts to pass the end-course assessment with a minimum score of 70%. Failure to pass with a minimum score of 70% will result in not passing the class and not being able to continue in the program.

Any student who fails both in-class attempts or who is absent on the last day of class will be required to meet with an Instructor/Mentor by no later than the following Wednesday.

It is the student’s responsibility to schedule and complete the end-course retake appointment by the designated deadline. Failure to complete this process will result in all non-compliant students being dropped from their program at ACI Learning.

As a reminder, these appointments are mandatory for all students needing to retake their end-course assessment. These sessions run for 55 minutes to allow time for concept review and assessment retake. To schedule an end-course assessment retake appointment with an Instructor/Mentor, please consult our scheduling page.

Per ACI Learning’s Voucher Release Policy, all students are required to meet with an Instructor/Mentor to receive approval for a certification voucher. During these 25-minute appointments, our Instructor/Mentors will:

As a reminder, these appointments are mandatory for all students requesting a certification voucher. To schedule a voucher request appointment with an Instructor/Mentor, please consult our scheduling page.

Q: Am I required to meet with an Instructor/Mentor?

A: Yes and no. We highly encourage all ACI Learning students to take advantage of this resource to self-study, review class material, and prepare for certification exams. However, for students looking to retake their end-course assessments or looking to receive a certification voucher, meeting with an Instructor/Mentor is mandatory.

Q: What times are available for Open Mentoring?

A: Below is a table that breaks down the weekly schedule for Open Mentoring Sessions. As a reminder, these sessions do not require an upfront appointment and can be joined at any point during the session availability. Please keep in mind that joining a session late may result in support not being able to be fully rendered. As a best practice, we recommend that students join these sessions with at least an hour to spare.

Q: I am looking for more personalized mentor assistance. Which type of appointment would be best for me?

A: If you thrive in a more personalized environment, we recommend scheduling a 1:1 appointment with our Instructor/Mentor team. These sessions are scheduled in 25-minute increments and can be booked through our scheduling page.