EC-Council (CEHv12) Exam Request

CEHv12 Exam Request

Brittany avatar
Written by Brittany
Updated over a week ago

Your CEH v12 exam voucher was issued to you with your e-Courseware at the start of your session. You will not need to submit an exam voucher request to have it issued.

You are not required to attend a Voucher Request Appointment session, but we strongly recommend attending a Mentor session to prepare.

Use the following steps to schedule a Voucher Request Appointment Session:

  1. Log into your ACI Learning Portal and click on the Chat Bubble.

  2. Click Send us a message.

  3. Select Learning Hubs

  4. Select Exam Voucher Request

  5. Choose No, I have not met with a Mentor.

  6. Select Exam

  7. Pick Certification (if applicable)

  8. Use the link to schedule a Mentor Session

We strongly recommend that you do not schedule your exam until you have completed your session and met with an Instructor/Mentor for exam preparation and readiness. To schedule a session with an Instructor/Mentor, connect with ACI Support through the chat bubble on our Student Learning Portal Dashboard.

When preparing to schedule your exam, you must review and acknowledge EC-Council's virtual exam requirements: EC-Council | Exam Requirements

  • Create a New User registration at EC-Council | Exam Center

  • Ensure your computer meets the technical requirements:

    • Windows Vista or higher (Windows 10 S is not supported)

    • Mac OS X 10.15 or higher

    • 2.0 GHz or faster processor, 4GB or more RAM

    • Reliable and stable connection speed of 2 Mbps down/up

  • Camera, keyboard, mouse, speakers, and microphone

  • Have your government-issued ID ready to present during the check-in process

    • Candidates are required to allow their camera to capture a clear photo of their face, as a strict requirement for identification prior to their exam session

  • Roommates or pets? Make sure your space is free from noise or distractions

  • Clear the room of any preparation materials or unauthorized items to avoid exam violations

Once ACI Learning releases the exam voucher to you, it is your responsibility to schedule your exam. You will be responsible for logging into Exam Specialists to set up your exam day/time. ACI Learning is not liable for any computer issues or virtual exam issues as they are outside of our control once the exam voucher is released to you. Please contact EC-Council Support to resolve.

If you cannot locate your exam voucher information, connect with ACI Support through the chat bubble on our Student Learning Portal Dashboard. A representative will be in contact with you within 48 hours.

If you have any questions or concerns, please feel free to reach out to us on our Help & Support page.

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