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Upgrading Your Account
Upgrading Your Account

Answers to questions about upgrading your ITPro membership

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Written by Team
Updated over a week ago

If you already have an ITPro account, upgrading is easy!

From your browser, login to ITPro and go to your User Info Page.

Click the Upgrade Membership option:

Select the subscription you'd like:

If you have a Free Membership, you'll see a checkout page.

If you have a paid subscription, you'll be asked to confirm your upgrade, and you can enter any discount code you have to be applied to the checkout as well!

Upgrading FAQ

Will I lose my discount if I upgrade?

  • No, any discount code you have applied to your existing paid subscription will be applied to your new subscription automatically! No need to re-enter the promo code.

I just upgraded my membership, but my account looks the same. What’s going on?

  • You may need to log out and log back in to your ITPro account to see the update sync.

I just signed up for a membership, but I want to upgrade again—can I get a refund for my first subscription?

  • If you are still within your current billing cycle, our system will automatically credit you an amount based on your remaining time when you upgrade your membership.

Does an upgrade change my billing date?

  • Your billing date will change only if upgrading from a monthly membership to an annual membership. Your new billing date will be the day of your upgrade.

Can I downgrade my membership?

  • This option isn’t currently supported on the User Info page, but the User Support team will be happy to help you with this! Reach out using the chat bubble on this page.

**The prices and discounts in the images are for demonstration purposes only and may not reflect actual pricing or discounts.**

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