To schedule a virtual CompTIA A+, Network+ or Security+ exam, you are first required to meet with an Instructor/Mentor to receive the green light to test.

You must review and acknowledge CompTIA’s virtual exam requirements: PearsonVUE | CompTIA

  • Ensure your computer meets the technical requirements:

    • Windows 11 & 10 (64-bit) – (excluding ‘S Mode’)

    • macOS 10.15 and above – (excluding beta versions)

    • OS specified Minimum RAM, 4 GB RAM or more

    • Reliable and stable connection speed of 3 Mbps down/up

  • Camera, keyboard, mouse, speakers, and microphone

  • Have your government-issued ID ready to present during the check-in process

    • Restricted IDs such as U.S. military IDs are not accepted

  • Roommates or pets? Make sure your space is free from noise or distractions

  • Clear the room of any preparation materials or unauthorized items to avoid exam violations

Once ACI Learning releases the exam voucher to you, it is your responsibility to schedule your exam. You will be responsible for logging into PearsonVUE | CompTIA to set up your exam day/time.

Once you have tested and passed the requirements, connect with ACI Support through the chat bubble on your Student Learning Portal Dashboard, type (or copy/paste) the following: "I acknowledge the terms and conditions and would like to request an exam voucher for _________." (Enter name of the course).

This will initiate your voucher request. A representative will be in contact with you within 48 hours. Please allow up to 2 business days for your voucher to be provisioned.

ACI Learning is not liable for any computer issues or virtual exam issues as they are outside of our control once the exam voucher is released to you. Please contact Pearson OnVUE Support to resolve.

If you have any questions or concerns, please feel free to reach out to us on our Help & Support page.

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