To request a virtual EC-Council CND or CEH exam voucher, you are first required to meet with an Instructor/Mentor to receive the green light to test. Upon completion of your green light mentor session and receipt of approval, our team will issue the exam voucher to your email address.

You must review and acknowledge EC-Council's virtual exam requirements:

  • Create a New User registration at EC-Council | Exam Center

  • Ensure your computer meets the technical requirements:

    • Windows Vista or higher (Windows 10 S is not supported)

    • Mac OS X 10.15 or higher

    • 2.0 GHz or faster processor, 4GB or more RAM

    • Reliable and stable connection speed of 2 Mbps down/up

  • Camera, keyboard, mouse, speakers, and microphone

  • Have your government-issued ID ready to present during the check-in process

    • Restricted IDs such as U.S. military IDs are not accepted

      Roommates or pets? Make sure your space is free from noise or distractions

    • Clear the room of any preparation materials or unauthorized items to avoid exam violations

Once ACI Learning releases the exam voucher to you, it is your responsibility to schedule your exam. You will be responsible for logging into Exam Specialists to set up your exam day/time. ACI Learning is not liable for any computer issues or virtual exam issues as they are outside of our control once the exam voucher is released to you. Please contact EC-Council Support to resolve.

If you have not received your exam voucher within 48 hours, connect with ACI Support through the chat bubble on our Student Learning Portal Dashboard, type (or copy/paste) the following: "I acknowledge the terms and conditions and would like to request an exam voucher for _________." (Enter name of the course). A representative will be in contact with you within 48 hours.

If you have any questions or concerns, please feel free to reach out to us on our Help & Support page.

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