To reset your password, head to our login page and click on Reset Password below the Login button and input your email address.
Once you reset your password, you will immediately receive an email containing a link to reset your password. If you do not see this email from ACI Learning in your primary inbox, check your Junk/Spam folder.
Password reset links are time-sensitive and expire in 15 minutes. If you receive a token error message, check out this article here.
If you're encountering a reCAPTCHA error such as "Missing reCAPTCHA Validation: Try Again" during the login or password reset process, please check:
Your browser is Chromium-based (Chrome, Firefox, Edge, etc) and is within 2 versions of the most recent update. You can check your browser and version here!
Your pop-up blocker and/or security settings have not blocked this element of our page.
If you have any issues after following these steps, feel free to reach out to Member Services through the chat bubble or via email!