At ACI Learning, we understand that unexpected situations may require students to reschedule their courses. To maintain fairness and uphold the quality of our programs, all reschedule requests must follow specific policies and approval processes.
Reschedule Overview
We strongly recommend avoiding rescheduling whenever possible. Reschedules are not guaranteed and depend on availability and approval. If needed, we will do our best to accommodate your request.
Reschedule Rules
First-time students have priority seating; therefore, reschedule dates are subject to availability and are not guaranteed.
Reschedule requests must be fully processed within 14 days of your last attended course session.
Students are allowed a maximum of two reschedules.
If you do not successfully complete your course and choose to reschedule, you must restart the entire course from the beginning.
Reschedule Requirements
Before submitting your reschedule request, please ensure you have the following information:
The last day you will attend your current program.
The reason for rescheduling.
Documentation, if applicable (required by some funding sources).
Preferred new start dates and time of day (Morning, Afternoon, or Night).
Reschedule Procedures
Submit your reschedule request using the ACI Learning support chat available in your learning portal.
Include all the required information listed above.
While your request is being reviewed, an ACI representative will provide suggested restart dates.
Once dates are agreed upon, a Program Transfer document will be sent to you for signature, confirming your agreement to the reschedule.
Rescheduling is not finalized until you sign the Program Transfer and receive official approval.
Special Instructions for VA-Funded Students
If you are funded by the VA, you must complete a leave of absence form before rescheduling. Please watch your email for this form after submitting your request, and contact us if you need assistance completing it.
Important Notes
Students must comply with all applicable policies and deadlines related to rescheduling.
Reschedule requests without funding or counselor approval will not be processed. We recommend confirming all approvals by the Friday before your planned restart date.
Reschedule restart dates beyond four months are generally not approved.
Need Assistance?
If you have any questions or need help, please contact us at support@acilearning.com. We’re here to help you through the process smoothly.